Return Policy

At Xerxes we strive to ensure complete customer satisfaction. If for any reason you are not satisfied with your purchase, please review our return policy:

Return Conditions

  • Items must be in their original condition, unused, with tags, and in their original packaging.
  • Return requests must be made within 30 days of the delivery date.
  • Sale items and used products are not eligible for return.

Return Process

  1. Contact Customer Service:
  • Please contact our customer service team via [email/contact us ] to initiate a return request.
  • Provide your order number, reasons for return, and any relevant information.
  1. Receive Return Label:
  • Once your return request is approved, a return label will be sent to you.
  • Place the return label on the original packaging and send it to the following address:
    1515 w57th Ave,Vancouver, BC, CANADA.
    V6p0c8
  1. Return Processing:
  • After receiving and inspecting the item, an email will be sent to notify you of the return status.
  • Refunds will be processed to your original method of payment and may take 5-10 business days to appear in your account.

Return Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Exchanges

  • If you need to exchange an item, please return the original item first and then place a new order.

Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact customer service immediately so we can resolve the issue.
  • Return and reshipment costs for defective or incorrect items will be covered by the store.

If you have any questions or need further assistance, please contact our customer service team at [Contact Information].

Thank you for shopping with us!